Terms of Service

These Terms of Service ("Terms") govern the relationship between NorthLine Painters Co. ("NorthLine Painters," "we," "us," or "our") and any individual or entity ("Client," "you," or "your") who engages our painting or surface-preparation services or uses our website at northlinepainters.com. By accepting a written estimate, signing a service contract, or authorizing work to begin, you agree to be bound by these Terms.

These Terms apply in addition to any written service agreement or scope-of-work document executed between the parties. In the event of a conflict, the signed service agreement controls.

1. Estimates and Scope of Work

All estimates provided by NorthLine Painters are based on conditions observable at the time of the walkthrough and the scope of work described in the written proposal. Estimates are not binding contracts. A project is governed solely by the written, signed service agreement ("Contract") executed between the parties.

Changes to the scope of work — including additional surfaces, rooms, coats, or materials — require a written change order signed by both parties before additional work proceeds. We are not responsible for delays or additional costs arising from undisclosed conditions, including but not limited to: hidden moisture damage, rot, pre-existing surface failures, lead paint, asbestos, structural defects, or code violations discovered during the project.

Estimates provided through this website or by phone are non-binding approximations. Final pricing is confirmed only in a written, signed Contract.

2. Client Responsibilities

You agree to:

• Provide safe, timely access to all areas within the scope of work on agreed-upon work days
• Remove or protect personal property, valuables, and items not covered by the work scope prior to the crew's arrival
• Disclose known hazards on the property, including but not limited to lead paint, asbestos, mold, pest infestations, or structural instability
• Identify and communicate desired colors, sheens, and finishes in writing before work begins
• Conduct a walk-through with the crew lead at the start of the project to confirm scope
• Conduct a punch-list walk-through upon project completion before final payment is made

NorthLine Painters is not liable for damage to items left in the work area that were not removed or adequately protected by the Client prior to the start of work.

3. Payment Terms

Payment terms are specified in the signed Contract. The standard structure is:

• A deposit (typically 25–35% of the contract value) due at signing to reserve your project dates
• A progress payment (typically 25–40%) due at the commencement of work
• The remaining balance due upon project completion and Client walk-through approval

Final payment is due upon substantial completion of the work, defined as completion of all items in the original scope less any items on an agreed punch list. Punch-list items do not excuse final payment.

Invoices not paid within fifteen (15) days of the due date are subject to a finance charge of 1.5% per month (18% annually) on the outstanding balance. NorthLine Painters reserves the right to suspend work on any project with a past-due balance until the account is current. The Client is responsible for all reasonable costs of collection, including attorney's fees, on any balance collected through legal action.

Washington law (RCW 60.04) grants contractors a lien on property for unpaid labor and materials. NorthLine Painters reserves all lien rights available under Washington State law.

4. Workmanship Warranty

NorthLine Painters warrants that all painting and surface-preparation work will be performed in a professional and workmanlike manner and that materials will be free from defects in application for a period of two (2) years from the date of substantial project completion, subject to the following conditions and exclusions:

The warranty covers:

• Peeling, flaking, or blistering caused by our application or preparation failures
• Premature fading attributable to material defects within the manufacturer's stated specifications
• Visible brush marks, roller stipple, holidays (missed spots), or runs attributable to our workmanship

The warranty does not cover:

• Normal wear, fading, or chalking consistent with the expected lifespan of the material
• Damage caused by weather events, flooding, fire, vandalism, or any cause beyond our control
• Failure caused by pre-existing substrate conditions not disclosed at the time of estimate
• Paint applied over surfaces we advised against painting in writing
• Color or sheen choices made by the Client after our written recommendation to the contrary
• Work performed by parties other than NorthLine Painters on the same surfaces after our project completion
• Touch-ups or alterations made by the Client or third parties
• Damage resulting from inadequate property maintenance (e.g., uncorrected moisture intrusion, gutter failures, or caulk failure due to settlement)

To make a warranty claim, contact us in writing within the warranty period at hello@northlinepainters.com. We will inspect the claim within a reasonable time and, if covered, remedy the defect at no charge. The warranty is non-transferable and applies only to the original Client at the original property.

THE WARRANTIES STATED ABOVE ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY NORTHLINE PAINTERS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY WASHINGTON LAW.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORTHLINE PAINTERS' TOTAL LIABILITY TO THE CLIENT FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS — WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE — SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO NORTHLINE PAINTERS FOR THE SPECIFIC PROJECT FROM WHICH THE CLAIM ARISES.

IN NO EVENT SHALL NORTHLINE PAINTERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFIT, DIMINUTION IN PROPERTY VALUE, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NorthLine Painters is not responsible for delays caused by weather, material supply disruptions, Client-caused access issues, or other circumstances beyond our reasonable control.

6. Insurance and Licensing

NorthLine Painters is licensed and insured to operate in the State of Washington. Documentation is available upon written request prior to project commencement.

NorthLine Painters is not responsible for injuries to Client, Client's guests, or Client's pets who enter an active work zone in violation of our posted or verbally communicated safety perimeter.

7. Subcontractors

NorthLine Painters may engage licensed subcontractors on certain projects. All subcontractors are required to maintain appropriate insurance and are supervised by a NorthLine Painters project lead. Our workmanship warranty applies equally to work performed by approved subcontractors under our direction.

8. Cancellation and Rescheduling

You may cancel a scheduled project by providing written notice to us. Cancellations received more than seven (7) calendar days before the scheduled start date will receive a full refund of any deposit paid. Cancellations received fewer than seven (7) days before the scheduled start date may forfeit the deposit as liquidated damages for crew scheduling and material costs incurred.

NorthLine Painters reserves the right to reschedule exterior work due to weather conditions that, in our professional judgment, would compromise the quality or longevity of the application.

9. Dispute Resolution

In the event of a dispute arising from or relating to our services, the parties agree to first attempt resolution through good-faith negotiation. If negotiation does not resolve the dispute within thirty (30) days, either party may pursue mediation through a mutually agreed mediator in King County, Washington, before initiating litigation.

These Terms are governed by the laws of the State of Washington. Any legal action arising hereunder shall be brought exclusively in the state or federal courts located in King County, Washington, and both parties consent to personal jurisdiction in those courts.

The prevailing party in any dispute arising from these Terms or a Contract shall be entitled to recover reasonable attorney's fees and costs.

10. Website Use

Use of northlinepainters.com is provided "as is." We make no warranties regarding the accuracy, completeness, or timeliness of content on the site. Pricing ranges, timelines, and product references are illustrative and may change without notice. Nothing on this website constitutes a binding offer or contract.

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with other users.

11. Changes to These Terms

We reserve the right to update these Terms at any time. The date at the top of this page reflects the most recent revision. Changes apply to projects where the Contract is signed after the revision date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms should be directed to:

NorthLine Painters Co.
Seattle, WA
hello@northlinepainters.com
(206) 240-0084