Privacy Policy

NorthLine Painters Co. ("NorthLine Painters," "we," "us," or "our") operates the website located at northlinepainters.com. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our website or contacting us for an estimate, you agree to the practices described below.

1. Information We Collect

We collect information only when you voluntarily provide it to us. This may include:

• Contact information — name, phone number, email address, and service address, provided when you request a quote, submit a contact form, or call us directly.
• Project details — descriptions of the work you're requesting, photos you share, and notes about your property relevant to an estimate.
• Usage data — standard server log information such as IP address, browser type, pages visited, and referring URL. This data is aggregated and not linked to individuals.
• Communications — records of emails or messages you send us, retained for service continuity and quality review.

We do not collect payment card information through this website. Any payments are handled through separate, PCI-compliant channels.

2. How We Use Your Information

Information you provide is used solely to:

• Prepare and deliver a painting estimate for your property
• Communicate about your project, schedule, or warranty
• Send occasional service updates or promotions (you may opt out at any time)
• Improve our website and service based on aggregate usage patterns
• Comply with applicable Washington State law and legal obligations

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who assist us with scheduling, email delivery, or website hosting, bound by confidentiality obligations and permitted to use your data only as directed by us.
• Legal requirements — if required by law, court order, or government regulation, or to protect the rights, property, or safety of NorthLine Painters, our customers, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, with notice provided to you.

4. Cookies and Tracking

Our website uses minimal cookies necessary for basic functionality. We may use analytics tools (such as Google Analytics) that set cookies to help us understand aggregate traffic patterns. These tools do not identify individual visitors by name.

You may disable cookies through your browser settings. Doing so will not affect your ability to contact us or receive a quote.

5. Data Retention

We retain your contact and project information for as long as necessary to provide services, honor warranty obligations, and comply with applicable law — typically no longer than seven (7) years after your project is complete. After that period, information is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

7. Your Rights (Washington Residents)

Under Washington State law and applicable federal law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention obligations
• Opt out of any marketing communications we send you

To exercise any of these rights, contact us at hello@northlinepainters.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party sites (such as Google Reviews or Yelp). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after a change constitutes acceptance of the updated policy. For material changes, we will make reasonable efforts to notify you directly.

11. Contact Us

Questions about this Privacy Policy or your personal data should be directed to:

NorthLine Painters Co.
Seattle, WA
hello@northlinepainters.com
(206) 240-0084